Crowne Plaza Leeds by IHG

Lovely scent as you walk in. Everywhere is clean. The room we stayed in was perfect for us. A few more coffee sachets would have been a bonus. The breakfast buffet was modest, everything you would expect for the English breakfast, a few additional pastries, cheeses, and cereal were also available. The spa was lovely, it was smaller then expected but it wasn't busy so we were able to enjoy all aspects without feeling sardined. Would definitely stay again.

Sam at check in was superb! Friendly, helpful and efficient. He sorted out a second room for us across the hall. A lovely welcome to the hotel from Sam! The bar and restaurant staff were also very friendly and helpful. Our rooms were very comfortable and well equipped. Our rooms were also ready before the 3pm check in time which was very convenient after an early morning flight.

The facilities were excellent, we particularly enjoyed the jacuzzi and sauna. Very well maintained and clean. The food/ breakfast hall is set in partitions, not just a big hall. This makes eating feel more natural as if you are in a restaurant. Really felt comfortable with this arrangement. The staff are amazing, from checking in to breakfast. All staff initiate conversations and are interested in your visit. At breakfast on 23 July there was a lovely lady who went above and beyond, really making conversation with guests, really a nice personal touch. I am giving her a big shout out. Unfortunately l cannot remember her name but she has a grandson who is 9 years old😊

I was a bit worried about staying here for a special occasion after reading some reviews but we had a great stay. All the staff we meet were excellent. The room was a very good size, bathroom slightly dated but not bad. Breakfast was good, although they could probably do with two working coffee machines and possibly even a third for busy times. The pool area would have been great if it had been quiet. Unfortunately when we visited it was really busy with families. The relaxing swim we had been looking forward to was very noisy and we had to dodge the kids that were constantly jumping in the pool. One family stayed in the jacuzzi the whole time we were there so we never got to try that and the sauna and steam room were small so with a few people in there they felt a bit uncomfortable. Next time we’d check to see how busy the area was before heading in but we’d certainly use the hotel again in the future.

Our family stayed for 4 nights in total for our daughters graduation and the staff were exceptional! Nothing was too much trouble, no matter what we needed. Jade was the main person we spoke to at reception and she was incredible. She made sure our rooms were beside each other even though they had been booked separately. She took a great interest in our trip and when we returned after the graduation she congratulated our daughter and offered to take a group photo of us on the stairs. All of the staff were so cheerful and helpful, we had an amazing stay.